Refund & Exchange Policy

1. No Return & No Exchange Policy

Due to the nature of pharmaceutical and healthcare products, and to maintain appropriate hygiene, safety, and quality standards, we generally do not accept returns or exchanges once an order has been delivered.

However, if you receive a product that is damaged, incorrect, defective, or faulty, you may contact us within 48 hours of receiving your order so that we can review and address the issue.

2. Reporting a Damaged or Incorrect Product

If there is an issue with your order, please notify us within 48 hours of delivery by contacting:

To help us process your request efficiently, please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the product received
• Photographs of the packaging, where applicable

3. Review & Resolution

Once we receive your complaint and supporting information, our team will review the case and determine whether it qualifies under this policy.

Where a claim is approved, we may provide one of the following resolutions, depending on the circumstances and product availability:

• Exchange of the affected product for the same product; or
• Refund of the purchase price of the affected product.

The final resolution will be communicated to you after our review.

4. Eligibility Conditions

To qualify for an exchange or refund, the product must, where applicable:

• Be unused and unaltered;
• Remain in its original packaging;
• Be reported within 48 hours of delivery; and
• Be supported by sufficient information or photographic evidence to verify the reported issue.

We reserve the right to decline claims where the product has been damaged as a result of misuse, improper handling, alteration, or any other action attributable to the customer.

5. Non-Eligible Returns & Exchanges

Returns or exchanges will generally not be accepted for products that are:

• Used, opened, or altered by the customer;
• Damaged due to misuse or improper handling;
• Missing their original packaging, where applicable; or
• Reported after the 48-hour reporting period.

6. Refund Processing

If a refund is approved, the refund will be processed in accordance with the applicable payment method and our internal processing procedures. The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.

7. Contact Us

If you have any questions regarding this Refund and Exchange Policy, or if you need to report an issue with your order, please contact our team:

8. Policy Updates

TDC Online Pharmacy reserves the right to update or modify this Refund and Exchange Policy from time to time. Any changes will be published on this page, along with an updated "Last updated" date.